About the role
The FM Customer Service Agent responsible for the immediate and effective management of tenant’s complaints and problems. The department's sole function is to address Tenants who have a certain problem, request or inquiry.
Responsibilities
- —Attend to walk-in customers with minimum waiting time using system.
- —Return tenants calls (received from Call Centre via Service Requests with turn-around time of 1 hour).
- —Maintain accurate tenants’ history via ‘Interactions’ and ‘Service Requests’ in accordance with Customer Care SLAs.
- —Handle complaints, tenants’ queries, resolve issues within specified timelines (as per SLA and use of Priorities).
Requirements
- —Graduate with bachelor's degree
- —0 - 2 years’ customer service experience.
- —Fluent in English & Arabic – write, read, speak.
- —Strong problem-solving skills.
- —Strong communication skills.
Ready to apply?
Takes about 5 minutes.